International Encyclopedia of Organization Studies

International Encyclopedia of Organization Studies

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The International Encyclopedia of Organization Studies is the definitive description of the field, spanning individual, organizational, societal, and cultural perspective in a cross-disciplinary manner. It is the premier reference tool for students, educators, scholars, and practitioners to gather knowledge about a range of important topics from the unique perspective of organization studies with extensive international representation. The Encyclopedia is thoroughly cross-referenced, and entries are based around a series of broad themes. Editors Stewart R. Clegg and James R. Bailey bring together a team of international contributors from the fields of management, psychology, sociology, communications, education, political science, public administration, anthropology, law, and other related areas.A call center is a business entity that processes large volumes of telephone calls from and to internal and external ... centers perform customer service functions and require employees to empathize with the customer, have good listening skills , anbsp;...

Title:International Encyclopedia of Organization Studies
Author: Stewart Clegg, James R. Bailey
Publisher:SAGE Publications - 2007-08-28

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